Shipping & Returns

Production & Shipping Information

As a small family run business we strive to produce and dispatch orders as quickly and safely as possible.

For Decals: Production is between 5- 7 working days then an estimated delivery in New Zealand is within 3-7 business days.

For Prints: Items which need to be printed in-house, production is up to 5 working days then an estimated delivery in New Zealand is within 3-7 business days.

Australia delivery is within 5 to 10 business days.

Australia delivery is within 5 to 10 business days.

Please note that turnaround times may be longer than stated: after a sale, in the lead up to Christmas, and over the Christmas holiday period, and when we take a holiday/vacation.  

Tiny Haven is located in Auckland, New Zealand and all orders placed via tinyhaven.co.nz will be sent from our Auckland base. Shipping costs within New Zealand is $9.99, for rural address' this is currently $10.50. Please see delivery costs at checkout for Australia orders.

NZ: Free Shipping on orders over $99 (NZD)

AU: Free Shipping on orders over $99 (AUD)

We use a non-signature required, tracked service as our standard service. This means that the courier will leave your package in a safe place and you do not have to been home to receive the package.

Refunds

We do not offer refunds for "change of mind" due to the nature of our product.

However, if your item was damaged during delivery, we will happily replace it. To be eligible for a return and exchange, your item must be unused, in the same condition you received it, and in its original packaging with seals intact. Please keep your receipt or proof of purchase.

To initiate a return, notify us within 3 days of receiving your item by emailing hello@tinyhaven.co.nz. After we approve your return request, you have 10 days to return the item.

The cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)

 Exchanges outside the above time frame will not be accepted.

If you have any questions please feel free to email us at hello@tinyhaven.co.nz or find us on Instagram @tinyhavenco and send us a DM!

Thank you for visiting Tiny Haven x