FAQs

It's SO easy!

1. Prepare

Clean wall with a damp cloth and leave to dry, ensure surface is dry. AVOID chemical cleaners as it can effect the adhesives. Walls must be free from dust, grease, oils. Surface must be smooth as they will not adhere to textured surfaces (rough concrete, rendered or brick wall).

2. Apply and Adjust

With clean hands, peel the decal on the sheet of paper. Position your decal and adjust where tickles your fancy! Check out our handy and super easy prep and apply guide here x

3. Ta-da! Let's Admire and Enjoy!

Don't forget to share your styles with us on Instagram @tinyhavenco If a bubble appears over the days following your installation, pressing and lightly smoothing can remove it. This can occasionally happen if oil, dirt or dust is on your surface

As a small family run business we strive to produce and dispatch orders as quickly and safely as possible.

For Decals: Production is between 5- 7 working days then an estimated delivery in New Zealand is within 3-7 business days.

For Prints: Items which need to be printed in-house, production is up to 5 working days then an estimated delivery in New Zealand is within 3-7 business days.

Australia delivery is within 5 to 10 business days.

Please note that turnaround times may be longer than stated: after a sale, in the lead up to Christmas, and over the Christmas holiday period, and when we take a holiday/vacation.  

Thanks for asking! Our decals are made from a magical material Fabric Polyester. This NON-PVC, NON-TOXIC adhesive is not only super durable but also eco-friendly and safe for your walls. It's easy to stick on and peel off without leaving any residue, making it perfect for creating a fun, creative space for your little ones. You should try it 😉

Tiny Haven is located in Auckland, New Zealand and all orders placed via tinyhaven.co.nz will be sent from our Auckland base. Shipping costs within New Zealand is $9.99, for rural address' this is currently $10.50.

NZ: Free Shipping on orders over $89 (NZD)

Please see delivery costs at checkout for Australian orders.

AU: Free Shipping on orders over $89 (AUD)

We do not offer refunds for "change of mind" due to the nature of our product.

However, if your item was damaged during delivery, we will happily replace it. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with seals intact. Please keep your receipt or proof of purchase.

To initiate a return, notify us within 3 days of receiving your item by emailing hello@tinyhaven.co.nz. After we approve your return request, you have 10 days to return the item.

The cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)

 Exchanges outside the above time frame will not be accepted.

For complete details, please visit our Shipping & Returns policy.