Refund policy

Refunds

We do not offer refunds for "change of mind" due to the nature of our product.

However, if your item was damaged during delivery, we will happily replace it. To be eligible for a return and exchange, your item must be unused, in the same condition you received it, and in its original packaging with seals intact. Please keep your receipt or proof of purchase.

To initiate a return, notify us within 3 days of receiving your item by emailing hello@tinyhaven.co.nz. After we approve your return request, you have 10 days to return the item.

The cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)

 Exchanges outside the above time frame will not be accepted.

If you have any questions please feel free to email us at hello@tinyhaven.co.nz or find us on Instagram @tinyhavenco and send us a DM!

Thank you for visiting Tiny Haven x